Posted: November 2, 2019
Effective: November 2 2020
Thanks for using ax3! Here we describe how we collect, use and handle your personal information when you use our websites, software and services (“Services”).
We collect and use the following information to provide, improve, protect and promote our Services:
Account information. We collect, and associate with your account, the information you provide to us when you do things such as sign up for your account, upgrade to a paid plan (such as your name, email address, phone number, payment info and physical address).
Usage information. We collect information relating to how you use the Services, including actions you take in your account (such as sharing, editing, viewing, creating and moving files or folders). We use this information to provide, improve and promote our Services, and protect ax3 users.
Device information. We also collect information from and about the devices you use to access the Services. This includes things like IP addresses, the type of browser and device you use, the web page you visited before coming to our sites, and identifiers associated with your devices. Your devices (depending on their settings) may also transmit location information to the Services. For example, we use device information to detect abuse and identify and troubleshoot bugs.
Cookies and other technologies. We use technologies such as cookies and pixel tags to provide, improve, protect and promote our Services. For example, cookies help us with things like remembering your username for your next visit, understanding how you are interacting with our Services, and improving them based on that information. You can set your browser to not accept cookies, but this may limit your ability to use the Services. If our systems receive a DNT:1 signal from your browser, we’ll respond to that signal as outlined here. We may also use third-party service providers that set cookies and similar technologies to promote ax3 services.
Marketing. We give users the option to use some of our Services free of charge. These free Services are made possible by the fact that some users upgrade to one of our paid Services. If you register for our Services, we will, from time to time, send you information about upgrades when permissible. Users who receive these marketing materials can opt out at any time. If you don’t want to receive a particular type of marketing materials from us, click the ‘Unsubscribe’ link in the corresponding emails, or update your preferences in the Notifications section of your personal account. We sometimes contact people who don’t have a ax3 account. For recipients in the EU, we or a third party will obtain consent before contacting you. If you receive an email and no longer wish to be contacted by ax3, you can unsubscribe and remove yourself from our contact list via the message itself.
Bases for processing your data. We collect and use the personal data described above in order to provide you with the Services in a reliable and secure manner. We also collect and use personal data for our legitimate business needs. To the extent that we process your personal data for other purposes, we ask for your consent in advance or require our partners to obtain such consent.
We may share information as discussed below, but we won’t sell it to advertisers or other third parties.
Others working for and with ax3. ax3 uses certain trusted third parties (such as providers of customer support and IT services) to help us provide, improve, protect and promote our Services. These third parties will access your information to perform tasks on our behalf, and we’ll remain responsible for their handling of your information per our instructions.
Other ax3 Companies. ax3 shares infrastructure, systems and technology with other ax3 Companies to provide, improve, protect and promote ax3 Company Services. We process your information across the ax3 Companies for these purposes, as permitted by applicable law and in accordance with their terms and policies.
Other users. Our Services display information such as your name, profile picture, device, email address, and usage information to other users you collaborate or choose to share with. When you register your ax3 account with an email address on a domain owned by your employer or organisation, we may help collaborators and administrators find you and your team by making some of your basic information – such as your name, team name, profile picture and email address – visible to other users on the same domain. This helps you sync up with teams you can join and helps other users share files and folders with you. Certain features let you make additional information available to others.
Law & order and the public interest. We may disclose your information to third parties if we determine that such disclosure is reasonably necessary to:
- comply with any applicable law, regulation, legal process or appropriate government request;
- protect any person from death or serious bodily harm;
- prevent fraud or abuse of ax3 or our users;
- protect ax3’s rights, property, safety or interest; or
- perform a task carried out in the public interest.
Stewardship of your data is critical to us and a responsibility that we embrace. We believe that your data should receive the same legal protections regardless of whether it’s stored on our Services or on your home computer’s hard drive. We’ll abide by the following Government Request Principles when receiving, scrutinising and responding to government requests (including national security requests) for your data:
Fight blanket requests,
Protect all users, and
Provide trusted services.
Security. We have a team dedicated to keeping your information secure and testing for vulnerabilities. We continue to work on features to keep your information safe, encryption of files at rest. We deploy automated technologies to detect abusive behaviour and content that may harm our Services, you or other users.
User controls. You can access, amend, download and delete your personal information by logging in to your ax3 account and going to your account settings page. Learn more here about managing your account information generally, or click here to learn how to change your profile information.
Retention. When you sign up for an account with us, we’ll retain information you store on our Services for as long as your account exists or for as long as we need it to provide you with the Services. If you delete your account, we’ll initiate deletion of this information after 30 days. Learn more here. But please note:
- there might be some latency in deleting this information from our servers and backup storage, and
- we may retain this information if necessary to comply with our legal obligations, resolve disputes or enforce our agreements.
Around the world. To provide you with the Services, we may store, process and transmit data in Japan and locations around the world, including outside your country. Data may also be stored locally on the devices you use to access the Services.Your Control and Access of Your Data
You have control over your personal data and how it’s collected, used and shared. For example, you can: Change or correct personal data. You can manage your account and the content contained in it, as well as edit some of your personal data, through your account settings page.Changes
ax3 as controller or processor. If you reside in North America (the United States, Canada and Mexico), ax3, Inc. acts as your service provider. For all other users, ax3 International Unlimited Company acts as a controller of your personal data. If you are a ax3 Business or Education customer outside of North America, ax3 acts as a processor of your data. Do you have questions or concerns about ax3, our Services and privacy? Contact our Data Protection Officer at [email protected]. If they can’t answer your question, you have the right to contact your local data protection supervisory authority.